At Marcia & Co, we strive to provide our customers with the highest quality products and exceptional service. We understand that there may be instances where you might need to return or exchange a purchased item. To ensure a smooth and hassle-free return process, we have established the following 14-day Customer Returns Policy:
1. Eligibility: – Only items purchased directly from Marcia & Co are eligible for return or exchange. If you purchased the item from a third-party retailer, please refer to their return policy.
2. Timeframe: – You have 14 calendar days from the date of purchase to initiate a return or exchange.
3. Conditions for Returns/Exchanges: – The item must be in its original condition, unused, and with all original tags and packaging intact. – The item should not show any signs of wear, damage, alteration, or misuse.
4. Non-Returnable Items: – The following items are non-returnable: – Intimate apparel, including underwear, swimwear, and earrings (for hygiene reasons). – Personalized or customized items. – Gift cards.
5. Return Process: – To initiate a return or exchange, please contact our customer service team via phone or email within the 14-day timeframe. – Provide your order number, item details, and reason for the return/exchange. – Our customer service team will guide you through the return process, including providing you with a return authorization (RA) number. – All returned items must be securely packaged and include the RA number on the package.
6. Return Shipping: – The customer is responsible for the return shipping costs unless the return is due to an error on our part or a defective item. – We recommend using a trackable shipping method to ensure the safe return of the item.
7. Refunds/Exchanges: – Once we receive and inspect the returned item, we will notify you of its status. – If the return is approved, you will have the option to receive a refund or exchange the item for another product of equal value. – Refunds will be issued in the original form of payment, and exchanges will be processed within a reasonable timeframe.
8. Restocking Fee: – In some cases, a restocking fee may apply to returns or exchanges. This fee will be communicated to you during the return process.
9. Damaged or Defective Items: – If you receive a damaged or defective item, please contact our customer service team immediately. Provide relevant details and, if possible, include photos for our reference. We will assist you in resolving the issue promptly. Please note that Marcia & Co reserves the right to refuse any return that does not comply with the conditions stated in this policy or appears to be fraudulent. We appreciate your understanding and cooperation in adhering to our Customer Returns Policy.
If you have any further questions or require assistance, please do not hesitate to contact our customer service team.